Outsourcing Partner Operations

Karyn MacKie,
Partner Operations Director
Identifying Trends in Channel Operations
Amazon Consulting was interested in determining the extent to which technology providers are leveraging external resources to execute on partner operations and marketing initiatives. We also wanted to understand the reasons why vendors are, or aren’t, utilizing outsourcers and contractors to achieve their goals. To obtain this information and study the current trends we recently conducted a Partner Marketing and Operations Outsourcing Trends survey. This paper provides an overview of the survey results and the current outsourcing trends we are seeing within the areas of partner marketing and operations in the technology industry and our insight on the reasons for these trends in the marketplace. The number of survey participants combined with the broad range of company sizes and the variety of technology vendors represented provided us with comprehensive information on how technology providers are utilizing outsourced resources to execute their partner marketing and operations initiatives. We found most companies are augmenting their partner marketing and partner operations organizations by engaging outsourcers and contractors.
This was the case for all sizes of companies, from large corporations with 10,000 or more employees to small businesses with less than 100 employees. These findings were somewhat surprising. We expected to find larger companies frequently engaging external resources to assist with the execution and management of partner marketing and operations initiatives. We mistakenly anticipated that smaller companies would generally lack the funding needed to work with contractors and outsourcers. The survey data also indicated that when a need for additional personnel resources arose, most companies preferred to hire permanent headcount. However, when they were unable to get headcount approval, most considered engaging a contractor or outsourcer to be a viable alternative. This data was as expected. Most managers prefer to hire permanent headcount whenever possible. Having a team of permanent employees provides the manager with a stable base of resources from which to plan for and execute on initiatives. Leveraging external resources to deliver on committed program activities is much harder because the funding for those resources can easily be cut out of the quarterly budget, leaving the manager with few means of delivering on partner expectations.
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More.
BEA recently created two-year business plan to dramatically expand and strengthen its VAR channel in North America in order to better penetrate the mid-market. The plan called for a significant investment, and its end goal was to significantly expand customer coverage and incremental license revenues through and with value-added resellers in the lower enterprise and mid-market space. Because the stakes were so high, BEA had to be sure that their plan was comprehensive and accurate enough to deliver. Enter Amazon Consulting. Because of its expertise in building world-class partner organizations, BEA turned to Amazon Consulting to evaluate and validate its business plan. To read more click
here.
Access the latest thought leadership in the Channel: eCommerce comes to Amazon Consulting
This week we will introduce the value-added whitepaper content and templates available for purchase on our website. This service will offer our clients the latest thought leadership available from throughout the industry as well as best practices gathered from hundreds of client engagements. We invite you to preview the following titles available for download:
- Principles and Key Elements of Effective Deal Registration Programs (part I)
- Five Tiers of Separation: A whitepaper on the flaws and benefits of multi-tiered channels and distribution.
- Best Practices Report: System Integrator Programs for the High Tech Industry (parts I, II and III): A best practices report highlighting the innovative practices and programs technology companies are leveraging across the industry to increase influence sales and customer satisfaction through SI partner relationships.
- Best Practices for Partner Business Planning (template): A tool to track your forecast metrics, create quarterly planning and business objectives using a professionally developed partnering template.
CLICK HERE to view all of the free and paid content available from Amazon Consulting.
We are proud to announce that we were ranked #3 on Silicon
Valley Business Journal's 2005 list of 50 Fastest Growing Privately Held Companies!

During almost 8 years of working
with clients on to grow and improve their partner programs we have enjoyed much success and are honored to have been recognized as one this years "Fast 50.&rdquo We owe our success to hard work, a great team and to our dedication to providing our clients with valuable, actionable consulting advice. We thank everyone who has supported us and look forward to expanding our products and services in 2006. Click here to read the press release.
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2006 Channel Automation Trends Survey -
Can you use $25 in free gas for your car?
We are bringing back this very popular incentive to gather your opinions on a topic of interest to all channel professionals. Please complete our brief Channel Automation Trends Survey to receive a $25 Exxon/Mobile gas card. It only takes 5-10 minutes and a copy of the survey results will be sent to you. Log in here to quickly complete the survey and get the free gift!
Q3
Industry Events
New live web event from Amazon Consulting!
Trends in Partnering Tools and Technology
Wednesday, December 14, 2005 - 11:00am Pacific Time
Effectively automating your partner program functions is a critical part of your overall success. Many technology options are available today for managing your partner programs. From portals to point solutions to whole product suites, the choices can be overwhelming. Hear the results of a recent survey of partnering professionals on the topic of channel technology and learn how other companies are handling the challenge of automating MDF, partner profiling, deal registration and contract renewals. What are the key automation challenges, initiatives and goals facing partner executives in 2006?
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Up NOW!
Too busy to attend a live webinar event? Replays of most of our most popular web seminars are for viewing online. Click here to see a list of available replays.
WITI (Women in Technology International) Silicon Valley Conference San Jose, CA December 8 & 9, 2005
Women in the Channel: A panel of executives from Gateway, Veritas and Hyperion will be moderated by Diane Krakora, Amazon Consulting President. To view the full agenda click here.
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Topics
Still Growing...
Please welcome the newest additions to Amazon Consulting: Christine Linthacum, Cecilia Valdes and Chris Smith.
Find out more about
Who
We Are
Opportunities with Amazon Consulting
Partner Consulting Careers Amazon Consulting is dedicated to working with technology organizations to develop, audit, market and manage their alliance and channel programs. We are looking for talented individuals with channel development experience.
Please click here to view the current
employment opportunities and specifics.
Call for Content
Amazon Consulting can provide you exposure to the thousands of Alliance Executives clients who hit our site every month. If you are interested in being associated with a reputable thought leadership organization while sharing your views and profiting from your channel experience, please email info@amazonconsulting.com regarding the process for submitting content.
Amazon Consulting in the News
Check out the links below to view some our Q3 editorial contributions from around the industry.
The Channel Advisor
WITI’s Strategist
Line56
Line56
ConnectIT
Portal Magazine
Including:
Dr. James Goodnight, SAS
Mike Lazaridis, RIM
Frank Mogavero, Data Systems Worldwide
Atsutoshi Nishida, Toshiba
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